PURCHASE AND ACCESS SUPPORT

Choose a topic

• Purchase or charge
• Assessment delivery
• Privacy request
• Technical problem

Include

• The email used at Stripe Checkout.
• The Stripe receipt or Checkout Session identifier, if available.
• Whether the problem occurred before starting, during the assessment, while finalizing, or during download.
• The browser and device used.

Do not include

Do not email assessment answers, scores, screenshots of the final report, diagnostic PDFs, workbook responses, journal entries, brokerage records, or trading details. Support can verify the Stripe payment record without that material.

Payment return problems

If Stripe does not return you to the assessment after payment, keep the receipt and contact support.

Refunds

Do not buy again after a delivery problem. I will verify the transaction and help restore access. Sales are final except where the law requires otherwise.